Our services for enterprise

Even established platforms sometimes run into problems where they don’t have a solution or problem-solver to hand

1

Trust & Safety Fire Team

Deploy an elite, versatile team to tackle complex problems that internal teams aren’t able to solve
SERVICE OFFERED:
  • Crisis Management, Root Cause Analysis, Emergency Policy Updates, Remediation Planning & Execution
Who is this for

You have a complex problems that needs immediate attention. You lead a mature T&S function but there is no obvious owner for this. It needs a bit of policy,  a bit of process, a bit of analytics, a bit of project management. You know it’s going to take weeks before you can agree whose scope this is and who owns. You cannot yet justify hiring dedicated people for Trust & Safety.  Your core team however are capable and fast learners, and you are confident that they can handle this on their own for the foreseeable future, but none of you has any first-hand experience of T&S. 

Our Fire Team allows you to leverage world-class analytics, detection, policy, process and crisis management skills to put out those burning fires. Once everything is under control, we step aside and move out of your way.  

2

Project / Program / Product Management

For your most critical and complex Trust & Safety projects, make sure your project lead is a T&S expert
Take your T&S function from 0 to 1 in our 60-day sprint and lay the foundations for your platform to scale in a tailored manner
WHAT WE OFFER:
  • Project planning; documentation curation; running of XFN calls and follow-ups
  • Problem-solving & solutioning
WHO IS THIS FOR?

There’s a world of difference between a generalist project manager who’s running an T&S project, and a T&S expert managing a T&S project. Our team has deep experience running and delivering complex projects for T&S teams: You’ve been focussed on creating a great product and are starting to gain traction. With a growing user base, a few bad apples are starting to raise their heads. The ad hoc approach that worked until now is no longer sustainable and you’re dedicating more and more of your time to countering abuse. You cannot yet justify hiring dedicated people for Trust & Safety.  Your core team however are capable and fast learners, and you are confident that they can handle this on their own for the foreseeable future, but none of you has any first-hand experience of T&S. 

  • DSA, NetzDG, Avia
  • EU Code of Conduct on Disinformation
  • Google Safe Browsing, GDPR
  • Anti-human trafficking programme

If something is too big to fail, hire the best TPMs you can get.

3

Bespoke Trust & Safety Services

For the T&S problems that you really wish could be someone else’s, we can step in and take these off your plate
SERVICE OFFERED:
  • E2E project delivery: solutioning, project management, implementation, across specific subject matters
  • Service brokerage: tap into our network of third-party services providers to get the best return on your investment
WHAT KIND OF SERVICES?

Your product is growing and business is going well. Your core team doing a good job in handling your integrity and Trust & Safety.

But a problem has come up that you don’t have the bandwidth or the expertise to deal with: an upcoming high-risk event, a regulator is applying pressure, you need to build out a new process but don’t know where to start.

Book a demo

Book a demo to see our tooling solution in action and discover how it can enhance your work.

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